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In forceCredit institutions and financing companies: customer protection (national)Last checked 11 November 2026

Annual questionnaire on commercial practices and customer protection, banking (Q2PC Banque)

A regulatory return listed by the French Prudential Supervision and Resolution Authority (Autorité de contrôle prudentiel et de résolution) (ACPR), France.

Collects identification and activity data, statistics on the firm's business, information on commercial practices and the resources devoted to them, and on internal control, so the ACPR can supervise how banks treat retail customers. Source

Official title: Questionnaire sur les pratiques commerciales et la protection de la clientèle - Banque

The facts

Who files
Credit institutions authorised by the ACPR (except those authorised only for Monaco) and financing companies that have retail (consumer) customers. All of them complete the core form; the three thematic forms (everyday banking, savings, credit) are completed only by 'representative' firms that together hold 80% of the relevant market. Source
How often
Annual; the questionnaire sent in year N covers the year ended 31 December N-1. Source
Deadline
By 30 June each year. For the 2026 collection (2025 data), entry on OneGate opened on 1 April 2026 and the filing deadline was 30 June 2026. Source
Format
Web form. Entered on the OneGate portal (accreditation and an extension of rights needed); amounts in thousands of euros. Word and Excel versions are working documents only. Validated by an effective manager or authorised person. Source
How it is filed
Filing routes recorded for the ACPR: OneGate (Banque de France reporting portal); ACPR online survey forms; ECB CASPER (registers of information of significant institutions). See how firms file with the ACPR.
Status
In force
Legal basis
Group
Credit institutions and financing companies: customer protection (national)

Templates (4)

The tables and forms inside the return. Plain name first, the ACPR's code in brackets.

  • Core form (Socle Banque)
  • Everyday banking (Banque au quotidien)
  • Savings (Épargne)
  • Credit (Crédits)

Where the list was read: Source

Validation rules

No published validation rules were found for this return. Source

Public data

No published data from this return was found. No data from this return published by the ACPR was found on the pages checked. Source

Official documents (9)

The ACPR's own files, with the size and SHA-256 fingerprint of each as downloaded on 11 November 2026, so anyone can tell whether a copy is the same version.

Sources

Every page and document this return's facts were read from.

Knowing exactly what is collected, in what format and under which rules is the first step to real-time supervision. Line4 builds SupTech software for financial regulators that runs checks like these as each return arrives.

Line4's text and records here are free to reuse under CC BY 4.0. Please credit: “Source: Line4 regulatory submissions library (CC BY 4.0), https://www.line4.ai”. The regulators' documents, forms, taxonomies, rules and data belong to them: see ACPR's reuse terms. This describes what regulators publish. It is not legal or regulatory advice: always rely on the regulator's own text.

Last checked 11 November 2026.