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In forceBanks, investment firms, e-money and payment institutions, fund managers: conduct (national)Last checked 13 November 2026

Customer complaints (Beschw)

A regulatory return listed by the Financial Market Authority Liechtenstein (FMA), Liechtenstein.

Half-yearly collection of customer complaints data, following the Joint Committee of the European Supervisory Authorities' guidelines on complaints handling for the securities and banking sectors (JC 2014 43, JC 2018 35) and for insurers (EIOPA-BoS-12/069), as applied by FMA-Mitteilung 2015/2. Source

The facts

Who files
Banks, investment firms (Class 1, 2 and 3), e-money institutions, payment institutions, UCITS management companies and AIFM. Source
How often
Half-yearly. Source
Deadline
30 June and 31 December reference dates; deadlines vary slightly by sector (banks: 31 August/28 February; investment firms, e-money and payment institutions, fund managers: 2 months after the reference date). Source
Format
Other. Electronic form via e-Service. Source
How it is filed
Filing route recorded for the FMA: e-Service. See how firms file with the FMA.
Status
In force
Legal basis
Group
Banks, investment firms, e-money and payment institutions, fund managers: conduct (national)

Templates (1)

The tables and forms inside the return. Plain name first, the FMA's code in brackets.

  • Customer complaints collection form (Erhebung Kundenbeschwerden)

Where the list was read: Source

Validation rules

No published validation rules were found for this return. Not stated on the pages checked. Source

Public data

No published data from this return was found. No data from this return published by the FMA was found on the pages checked. Source

Official documents (2)

The FMA's own files, with the size and SHA-256 fingerprint of each as downloaded on 13 November 2026, so anyone can tell whether a copy is the same version.

  • Meldekalender der Banken und Wertpapierfirmen (Stand Juni 2025)

    List of returns · XLSX · 155.0 KB · June 2025

    FMA service document, provided without warranty; lists every periodic and event-driven return for banks and investment firms with legal basis, frequency, reference date, deadline and format.

    SHA-256 094f8c0a47cashow in full094f8c0a47ca403e0cfcdbc811dc10e8439078e069cb101f18da093002db388a
  • FMA-Mitteilung 2015/2: Beschwerdebearbeitung

    Guidance · PDF · 116.2 KB · 3 February 2025

    SHA-256 0f29ff78139cshow in full0f29ff78139c0045e2d3b52b1c6056a1db2fb054cea7209e6d9db8c345e36276

Sources

Every page and document this return's facts were read from.

Knowing exactly what is collected, in what format and under which rules is the first step to real-time supervision. Line4 builds SupTech software for financial regulators that runs checks like these as each return arrives.

Line4's own text, and the way Line4 has collected and arranged these records, are free to reuse under CC BY 4.0. Please credit: “Source: Line4 regulatory submissions library (CC BY 4.0), https://www.line4.ai”. The facts themselves belong to no one. The regulators' document titles, template names, quoted terms and documents belong to them and are not covered by this licence: see FMA's reuse terms. This describes what regulators publish. It is not legal or regulatory advice: always rely on the regulator's own text. Not affiliated with or endorsed by any regulator.

Source: Financial Market Authority Liechtenstein (FMA), https://www.fma-li.li. Documents are linked on the regulator's own site, not hosted here. The plain-English summaries are Line4's own; the FMA does not endorse this library.

Last checked 13 November 2026.