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In forceInsurers: conduct (national)Last checked 13 November 2026

Complaints return, insurers (KRT-1029)

A regulatory return listed by the Finanstilsynet (Financial Supervisory Authority of Norway), Norway.

The number of complaints an insurer received in the previous year, broken down by cause (for example sales process, policy terms, premiums and costs, claims handling) and by product line (life and non-life classes), split between complaints received directly and through intermediaries. Source

The facts

Who files
All insurance undertakings. Source
How often
Annual. Source
Deadline
1 February. Source
Format
Web form. Answered directly in an Altinn form (KRT-1029). Source
How it is filed
Filing routes recorded for the Finanstilsynet: e-Reg (e-Regulatory); Altinn; Transaction Reporting System (TRS). See how firms file with the Finanstilsynet.
Status
In force
Group
Insurers: conduct (national)

Templates (0)

The library lists no templates for this return.

A set of counts entered directly in the Altinn form; no separate spreadsheet template. Source

Validation rules

No published validation rules were found for this return. Not stated on the page read. Source

Public data

No published data from this return was found. No data from this return published by Finanstilsynet was found on the pages checked. Source

Official documents (2)

The Finanstilsynet's own files, with the size and SHA-256 fingerprint of each as downloaded on 13 November 2026, so anyone can tell whether a copy is the same version.

Sources

Every page and document this return's facts were read from.

Knowing exactly what is collected, in what format and under which rules is the first step to real-time supervision. Line4 builds SupTech software for financial regulators that runs checks like these as each return arrives.

Line4's text and records here are free to reuse under CC BY 4.0. Please credit: “Source: Line4 regulatory submissions library (CC BY 4.0), https://www.line4.ai”. The regulators' documents, forms, taxonomies, rules and data belong to them: see Finanstilsynet's reuse terms. This describes what regulators publish. It is not legal or regulatory advice: always rely on the regulator's own text.

Last checked 13 November 2026.