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In forceCross-sector: conduct supervision (national)Last checked 13 November 2026

Complaints data (AKLA)

A regulatory return listed by the Finanstilsynet (Danish Financial Supervisory Authority) (Danish FSA), Denmark.

Complaints-handling data from financial undertakings, requested by Finanstilsynet on an ad hoc basis rather than a fixed calendar; the most recent request (2026) covers only insurance intermediaries, for complaints data covering 2025. Source

Official title: AKLA - indberetning af klagedata fra finansielle virksomheder

The facts

Who files
Financial undertakings; the 2026 request names insurance intermediaries specifically. Source
How often
Ad hoc: Finanstilsynet writes to firms when it wants a complaints-data return, rather than publishing a standing calendar. Source
Deadline
Set individually by letter to each firm asked to report; for the 2025 data, firms were told they would be asked during the second quarter of 2026. Source
Format
Web form, Excel, XML. Filed in FIONA Online: typed directly as a web form, pasted from the published Excel template, or uploaded as an XML file matching the published XSD schema. Source
How it is filed
Filing routes recorded for the Danish FSA: FIONA Online; e-Reg (e-Regulatory); Finanstilsynet's self-service portal. See how firms file with the Danish FSA.
Status
In force
Group
Cross-sector: conduct supervision (national)

Templates (8)

The tables and forms inside the return. Plain name first, the Danish FSA's code in brackets.

  • Penge (Penge)
  • Real (Real)
  • FoTF (FoTF)
  • Inv (Inv)
  • Fmv (Fmv)
  • FIBE (FIBE)
  • Forb (Forb)
  • FMS (FMS)

8 data sheets in the current workbook (administrative sheets such as 'masterdata' and 'Read me' are not counted), listed under Finanstilsynet's own sheet-tab codes. A plain-English gloss for these codes was not found on the pages read; the linked instructions document explains each field. Source

Validation rules

No published validation rules were found for this return. No published list of business validation rules (fejlkontroller) was found for this return on the pages read; FIONA Online checks the data against the published XSD schema on upload. Source

Public data

No published data from this return was found. No data from this return published by Finanstilsynet was found on the pages checked. Source

Official documents (1)

The Danish FSA's own files, with the size and SHA-256 fingerprint of each as downloaded on 13 November 2026, so anyone can tell whether a copy is the same version.

  • AKLA skema

    Template · XLSX · 57.0 KB · 26 August 2025

    SHA-256 c7aee67e348fshow in fullc7aee67e348fb8729b756621a5b3afc60fa009b4dfd2d775c6116b82c68b85e8

Sources

Every page and document this return's facts were read from.

Knowing exactly what is collected, in what format and under which rules is the first step to real-time supervision. Line4 builds SupTech software for financial regulators that runs checks like these as each return arrives.

Line4's text and records here are free to reuse under CC BY 4.0. Please credit: “Source: Line4 regulatory submissions library (CC BY 4.0), https://www.line4.ai”. The regulators' documents, forms, taxonomies, rules and data belong to them: see Danish FSA's reuse terms. This describes what regulators publish. It is not legal or regulatory advice: always rely on the regulator's own text.

Last checked 13 November 2026.