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In forceMarket conductLast checked 13 November 2026

Market conduct report

A regulatory return listed by the Bank of Thailand (BOT), Thailand.

Product and fee comparison data, complaints, sales practices and other conduct-of-business data that BOT collects to supervise fair treatment of customers (market conduct) across the institutions and non-bank credit and payment businesses it supervises. Replaced the separate financial service fees and interest rate report from 27 July 2021. Source

Official title: รายงานด้าน Market Conduct

The facts

Who files
Commercial banks, foreign bank subsidiaries and branches, specialised financial institutions, finance companies, credit foncier companies, asset management companies, and non-bank credit card, personal loan and payment service businesses. Source
How often
30 As Occurred; 5 Quarterly; 1 Monthly (counting each dataset in the group; see the inventory for which). Source
Deadline
Varies: mostly as the event occurs or changes, with some items due within 45 days of the reporting period end or within 1 month of quarter end. Source
Format
XML. Reported via the DMS as the Market Conduct data set (version 1.5), with its own classification document. Source
How it is filed
Filing routes recorded for the BOT: DAP (Data Acquisition and Publication); RDT (Regulatory Data Transformation). See how firms file with the BOT.
Status
In force
Legal basis
Group
Market conduct

Templates (36)

The tables and forms inside the return. Plain name first, the BOT's code in brackets.

  • Market Risk Data - Solo consolidation D-SIBs (MRSCD)
  • Disclosure: DS_Checklist (DS_MCCHL)
  • Market Conduct Deposit Product Disclosure (DS_MCDED)
  • Market Conduct Deposit Common Fee Disclosure (DS_MCDCF)
  • Market Conduct Debit Card Product Disclosure (DS_MCDCD)
  • Market Conduct Credit Card Product Disclosure (DS_MCCCD)
  • Market Conduct Credit Card Common Fee Disclosure (DS_MCCCF)
  • Market Conduct Housing Loan Product Disclosure (DS_MCHLD)
  • Market Conduct Housing Loan Common Fee Disclosure (DS_MCHCF)
  • Market Conduct Personal Loan under Supervision Disclosure (Installment) (DS_MCPLD)
  • Market Conduct Personal Loan under Supervision Disclosure (Revolving) (DS_MCPRD)
  • Market Conduct Personal Loan under Supervision Common Fee Disclosure (DS_MCPCF)
  • Market Conduct SMEs Product Disclosure (DS_MCSMD)
  • Market Conduct Cheque Fee Disclosure (DS_MCCFD)
  • Market Conduct Bill Payment Fee Disclosure (DS_MCPFD)
  • Market Conduct Hire Purchase Fee Disclosure (DS_MCHFD)
Show all 36 templates
  • Market Conduct BAHTNET Fee Disclosure (DS_MCBFD)
  • Market Conduct Bulk Payment System Fee Disclosure (DS_MCKFD)
  • Market Conduct Title Loan Product Disclosure (DS_MCTLD)
  • Market Conduct Title Loan Common Fee Disclosure (DS_MCTCF)
  • Market Conduct Personal Loan Product Disclosure (DS_MCPND)
  • Market Conduct Personal Loan Common Fee Disclosure (DS_MCNCF)
  • Market Conduct Nano Finance Product Disclosure (DS_MCNND)
  • Market Conduct e-Money Product Disclosure (DS_MCEMD)
  • Market Conduct Digital Banking Service Fee Disclosure (DS_MCDFD)
  • Market Conduct International Transaction Fee Disclosure (DS_MCIFD)
  • Market Conduct Other Fee Disclosure (Guarantee Issuing Service) (DS_MCOGD)
  • Market Conduct Other Fee Disclosure (Safe Deposit Box Service) (DS_MCOSD)
  • Market Conduct Other Fee Disclosure (Custodian Service) (DS_MCOCD)
  • Market Conduct Other Fee Disclosure (Aval and Acceptance Service) (DS_MCOAD)
  • Market Conduct Other Fee Disclosure (Confirmation Letter Issuing Service) (DS_MCOLD)
  • ข้อมูลการให้บริการทางการเงินที่กำหนดมาตรฐาน SLA (DF_MCSLA)
  • รายงานปัญหาการใช้บริการทางการเงิน (DS_MCCDR)
  • รายงานการแก้ไขปัญหาเรื่องร้องเรียน (DS_MCCSR)
  • รายงานจำนวนปัญหาการใช้บริการทางการเงิน (DS_MCCDO)
  • Internal Report ประกอบรายงานจำนวนปัญหาการใช้บริการทางการเงิน (DS_MCCDI)

36 datasets; includes the product and fee comparison report that replaced the discontinued fee/interest-rate report. Source

Validation rules

The BOT publishes the checks it runs on this return. They could not be counted from the published material. They are written for people to read; software cannot run them as published. Source

How they are written: Written rules in BOT's documents, in Thai and English: a 'Validation Rule' column for each data element in Market Conduct Data Set Manual version 1.5 (1082 rows with a rule, in 31 tables)..

BOT publishes no XML schema file or rule file that software can run as published. BOT's Data Set page describes three automated checks its DMS system runs on every submission: Basic Validation, Complex Validation (relationships within the same data set, run on data received by 17:00 each day) and Cross Validation (between data sets, with results shown to the reporting firm the next day).

The rules, on bot.or.th

How they were counted

Not counted: the checks are written for each data element in the manual's 'Validation Rule' column, often several to a cell, not as numbered rules.

Counts are in the BOT's own unit, so they are not comparable with other regulators' counts.

Public data

No published data from this return was found. No published figures from this return were found. Source

Official documents (2)

The BOT's own files, with the size and SHA-256 fingerprint of each as downloaded on 13 November 2026, so anyone can tell whether a copy is the same version.

Sources

Every page and document this return's facts were read from.

Knowing exactly what is collected, in what format and under which rules is the first step to real-time supervision. Line4 builds SupTech software for financial regulators that runs checks like these as each return arrives.

Line4's text and records here are free to reuse under CC BY 4.0. Please credit: “Source: Line4 regulatory submissions library (CC BY 4.0), https://www.line4.ai”. The regulators' documents, forms, taxonomies, rules and data belong to them: see BOT's reuse terms. This describes what regulators publish. It is not legal or regulatory advice: always rely on the regulator's own text.

Last checked 13 November 2026.