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In forceConductLast checked 13 November 2026

Quarterly report on consumer complaints (Quarterly Report on Complaints)

A regulatory return listed by the Bank of Ghana (BoG), Ghana.

Reports the number of customer complaints received, resolved, pending, dismissed or referred to the Bank of Ghana each quarter, broken down by channel, type and the sex or corporate status of the complainant, plus amounts disputed, settled and any financial loss to the institution. Source

Official title: Quarterly Report on Complaints from Financial Institutions

The facts

Who files
Financial institutions regulated by the Bank of Ghana; the template's own 'Institution Type' field records the type of each reporting institution. Source
How often
'Quarterly Report'; the template's Notes and Lookup sheets ask the institution to select the reporting quarter (Q1 to Q4) and reporting year. Source
Deadline
Not stated on the pages read. Source
Format
Excel. Published as an .xlsx workbook with a 'Complaint Report Sheet' to complete. Source
How it is filed
Filing route recorded for the BoG: PSA Returns. See how firms file with the BoG.
Status
In force
Group
Conduct

Templates (1)

The tables and forms inside the return. Plain name first, the BoG's code in brackets.

  • Quarterly consumer complaints report (Complaint Report Sheet)

The workbook also has a 'Notes' sheet (version and completion instructions) and a 'Lookup' sheet (drop-down values for reporting year and period); these are not separate return templates. Source

Validation rules

No published validation rules were found for this return. No validation rules were found; the workbook has data-validation drop-downs for the reporting period only, not published checks on the figures reported. Source

Public data

No published data from this return was found. No published aggregate consumer-complaints statistics drawn from this return were found on the pages read. Source

Official documents (1)

The BoG's own files, with the size and SHA-256 fingerprint of each as downloaded on 13 November 2026, so anyone can tell whether a copy is the same version.

  • Quarterly Report on Complaints from Financial Institutions

    Template · XLSX · 19.7 KB · 24 March 2020

    An Excel workbook with a 'Complaint Report Sheet' (the return itself: institution information, a summary of complaints received/resolved/pending, and a detailed breakdown by channel and type), a 'Notes' sheet and a 'Lookup' sheet for the reporting-period drop-downs.

    SHA-256 49c73d6ed325show in full49c73d6ed325a3cf6fe03be97b59394db56c359e9d5586e05fa2d6b932138cb4

Sources

Every page and document this return's facts were read from.

Knowing exactly what is collected, in what format and under which rules is the first step to real-time supervision. Line4 builds SupTech software for financial regulators that runs checks like these as each return arrives.

Line4's own text, and the way Line4 has collected and arranged these records, are free to reuse under CC BY 4.0. Please credit: “Source: Line4 regulatory submissions library (CC BY 4.0), https://www.line4.ai”. The facts themselves belong to no one. The regulators' document titles, template names, quoted terms and documents belong to them and are not covered by this licence: see BoG's reuse terms. This describes what regulators publish. It is not legal or regulatory advice: always rely on the regulator's own text. Not affiliated with or endorsed by any regulator.

Line4 wrote this page in its own words from the BoG's public website and links to the BoG's own pages as the source; the BoG has not reviewed or endorsed it, so always check the BoG's own published text before relying on it.

Last checked 13 November 2026.